Reporting

VOCI is supported by a comprehensive Reporting Suite which provides easy to interpret presentations of the data that is collected. Reports utilise real-time data sources to provide your organisation with an up-to-the-minute view of the experience of your customers.

Imagine what could be achieved with this information;

ℜ	Imagine if managers could respond in a matter of minutes or hours to an issue.
ℜ	Imagine the difference in staff when they can see how service can directly improve overall business performance.
ℜ	Imagine how customers will respond knowing that you are demonstrably listening to them.

Standard reports
The standard set of VOCI reports supplies both quantitative as well as qualitative representations of the data collected. Reports also cover basic trend and time series analyses as well as providing a benchmarking view so you can see how your organisation is compared to others.

The Reporting Suite can be further enhanced through the use of custom reports which can be developed in consultation with your VOCI team. This allows the data to be portrayed in a format that is meaningful to those within your organisation.

The VOCI training programme covers all facets of the VOCI Reporting Suite from interpretation through to the creation of custom reports. This allows your organisation to upskill key personnel in a cost effective manner.

Enquire about VOCI today | Click here


Helpful Links

ℜ	The relationship between customer satisfaction and profit | Click here
ℜ	Register your company for the 2008 VOCI Awards | Click here
ℜ	VOCI's new shape in 2008 | Click here
ℜ	Australian Innovation exporting abroad | Click here